At Wijad Beauty, we are committed to delivering premium-quality products and ensuring a safe and luxurious experience for every customer.
To protect the hygiene and integrity of our beauty products, we follow the return and exchange policy outlined below.
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- Eligibility for Returns & Exchanges
You may request a return or exchange within 3 days of receiving your order only in the following cases:
✔️ Damaged, leaked, or defective products
If your item arrives damaged, leaked, broken, or defective, we will replace it free of charge.
✔️ Wrong item delivered
If you receive an item different from what you ordered, we will send the correct product or issue a full refund.
Important: A clear photo or video of the item must be provided within 24 hours of delivery.
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- Non-Returnable Items
Due to health and safety regulations and the nature of beauty and skincare products, we cannot accept returns or exchanges in the following cases:
• If the product has been opened, unsealed, or used.
• If the product’s safety seal has been removed.
• Sale items, discounted products, or special offers (unless damaged or incorrect).
• Requests submitted after 3 days from the delivery date.
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- Conditions for Accepted Returns
If your return request meets the eligibility criteria:
• The product must be in its original, unused condition.
• All original packaging must be intact and undamaged.
• Proof of purchase (Order Number, Invoice, or Confirmation Email) is required.
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- Refund Process
• Refunds are processed within 3–7 business days after approval.
• Refunds will be issued using the same payment method used during checkout.
• Shipping fees are non-refundable, unless the issue originated from our side (damaged or wrong item).
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- How to Request a Return or Exchange
To submit a return or exchange request, please contact our Customer Care team:
📩 Email or Contact Form
📞 Customer Support Number +01096620182
A representative will assist you promptly.
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- Replacement Shipping Policy
• If the issue is from Wijad Beauty, all replacement shipping costs will be covered by us.
• If the customer requests a change for reasons not related to damage or order error, shipping fees will apply (only if the item qualifies for exchange).
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Short Summary (For Website Footer)
Returns accepted within 3 days only for damaged or incorrect items.
Opened or unsealed products cannot be returned for hygiene and safety reasons.
Refunds processed within 3–7 business days.
7 . Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
WIJAD – Customer Support
Phone: +01096620182
Working Hours: Saturday –Thursday | 9:00 AM – 9:00 PM
